Terms and Conditions of Use
1. Introduction
Welcome to the Linna Clinic website. This website has been created to facilitate information services, ordering of products, health products, dietary supplements, medical supplies, and medical services of the company. Please read these Terms and Conditions carefully before proceeding with any action. Accessing the website, placing an order, or using any service through the website shall be deemed that you have accepted and agreed to be bound by all Terms and Conditions stated herein.
The Company reserves the right to amend, modify, or update these Terms and Conditions without prior notice.
2. Copyright and Restrictions on Website Use
All text, images, audio, content, trademarks, service marks, trade names, presentation formats, information, news, and any other elements appearing on this website are the lawful intellectual property of Linna Clinic and are protected under the intellectual property laws of Thailand.
No person is permitted to copy, reproduce, modify, publish, distribute, sell, or exploit any content for commercial purposes without prior written consent from the Company.
The Company reserves the right to take legal action against any infringement, and the right to use the website shall terminate immediately upon violation of these conditions.
3. Links to External Websites
The website may contain links to other websites for the convenience of users. Such websites are not under the control of the Company.
The Company does not guarantee the accuracy of information, content, advertisements, products, or services on external websites and shall not be responsible for any damages arising from accessing such websites.
4. Product Descriptions and Image Colors
The Company strives to provide accurate and complete details of products and services. However, unintentional errors may occur. If you require additional information, please contact our Call Center at 063-609-8888, available daily from 10:00 AM – 8:00 PM, before making a purchase decision.
Product colors displayed on the website may slightly differ from the actual product depending on individual device screen settings.
5. Terms of Sale and Ordering
- An order shall be considered complete once the Company has received full payment.
- Prices and promotional offers displayed on the website are applicable only for purchases made through the website and cannot be used for in-branch purchases.
- The Company will arrange product delivery in accordance with the specified shipping conditions.
Product Delivery
- The Company will inform customers of delivery details through the contact information provided, such as email or phone number. The notification will include the delivery method, shipping provider, tracking number, and estimated delivery time.
- Delivery within Thailand normally takes approximately 1–5 business days, depending on the delivery area. Delivery times may vary during public holidays or special circumstances.
- If the customer does not receive the product or receives it later than expected, please contact the Call Center at 063-609-8888, available daily from 10:00 AM – 8:00 PM, so the Company can investigate and resolve the issue as soon as possible.
- Upon receiving the product, please verify its accuracy before signing for receipt. If any issue is found, please contact the Call Center immediately.
- In the case of products damaged during transportation, please notify the Company within 48 hours and provide photographic evidence.
Product Warranty
- Pharmaceutical products, medical supplies, dietary supplements, and health products are subject to the manufacturer’s standard warranty conditions.
- If a product has quality issues resulting from manufacturing, customers may contact the Company directly.
- Prices listed on the website are the product/service prices as displayed and may not include special fees, medical service fees, or other service charges (if any).
Digital Products (Virtual Products)
- For digital products or online consultation services, the Company will contact customers through the communication channel provided.
6. Terms for Changes, Cancellations, and Returns
As the products offered on the website include health products, pharmaceuticals, medical supplies, and medical services that are subject to safety and hygiene regulations,
The Company reserves the right not to accept exchanges, returns, or order cancellations after payment has been completed.
Exceptions apply only in the following cases:
• Website system errors
• Duplicate payment transactions
• Incorrect products received that do not match the order
All decisions regarding exchanges, returns, or cancellations shall be at the sole discretion of the Customer Care Department.
If you require additional information, please contact the Call Center at 063-609-8888, available daily from 10:00 AM – 8:00 PM.
